Information

At The Reel Filming Company, we pride ourselves on our adaptability and commitment to excellence in every aspect of our service. Explore what we have to offer and how we can contribute to preserving your precious memories.

Frequently asked questions

It all began with a simple idea fuelled by a deep passion for preserving memories. As a home-based business in Bahrs Scrub,near Windaroo, we pride ourselves on personal attention and dedication to every detail. Our approach is simple - we want you to be happy and recommend us to others so we care about every order from a single tape to a box of 1000 slides.

What are the most common questions people ask you about transferring their old tapes and photos to USB?
  • Do you return my original tapes and slides? Yes, we always return all your original materials once the transfer is complete.
  • Can you improve on the original quality? While we strive for the best possible transfer, we cannot improve on the original quality of the recording or image. The digital transfer will reflect the quality of the original source material.
  • How long does the transfer take? The duration of the transfer depends on the volume and type of media. We can provide an estimated timeframe when you enquire about your specific order.
  • Can I have more than one copy? Yes, you can request multiple copies of your transferred files on separate USBs.
  • Do you have to record the entire tape? We can transfer specific sections of a tape if you provide clear instructions, or we can transfer the entire contents.

What worries or doubts do people often have when they're thinking about using your service to digitise their precious memories?
  • Will the transfers damage the tapes? We use professional-grade equipment and handle all media with the utmost care to prevent any damage during the transfer process.
  • What happens if a tape breaks during the transfer? In the rare event that a tape breaks during transfer, we have expertise in repairing common issues and will do our best to restore and complete the transfer. We will always communicate any issues with you promptly.
  • Do you keep the files once I collect my USB? No, once you have collected your USB and confirmed everything is satisfactory, we delete your digital files from our systems to protect your privacy.

Is there any really important information about your video transfer service that you want everyone to know?
We have been doing this for a long time and have a great record when it comes to preserving those precious memories. When you give us your tapes and slides, you're dealing with a home-based business, not a corporate company, so we offer a genuine personal service. We take care of your tapes and slides as if they were our own family memories.

Could you tell us a bit about how your pricing works or what the process is like for customers?
We can give you a rough guide before the work begins, but our pricing structure is very clear and transparent. Just a reminder, you don't pay anything until the work is completed and you are happy with the results.

What types of tapes and media can you transfer?
We can transfer VHS, VHSc, Mini DV, Video 8, Digital 8, and Hi 8 tapes, as well as DVDs, CDs, audio tapes, negatives, and slides to USB.

How will I be able to play my transferred files?
The transferred files on your USB can be easily played on a PC, laptop, or smart TV, allowing you to enjoy your memories with modern convenience.

Beyond the ordinary

We genuinely enjoy seeing happy customers and have a passion for the work we do. It's time consuming but very rewarding when we read the positive feedback. Contact us today to book in those tapes, slides and negatives - you'll be glad that you did!